JOB DESCRIPTION

Job Title: Account Coordinator

Reporting To: Senior Acc. Coordinator

Working week: 40h/week, Monday – Friday,

Remuneration: DOE

 

About the job

Manage assigned client accounts, address customer concerns and be the single point of contact for the specified client accounts.

Ideal role for an energetic, goal-driven person with excellent communication and organization skills. This role may often be challenging so you should be able to remain professional in tough situations. Role suitable for a reliable professional able to achieve balance between customer orientation and an internal results-driven approach. Ultimately, you will drive growth to our company by being an essential part of the Account Management team. Your goal will be to foster long-term relationships with clients and help grow our business.

 

Key Responsibilities Include: –

Customer communication – Relationship Management (RMM)

  • Order status updated
  • Order realignment
  • Customer meetings
  • KPI feedback, monitoring and discussion (OTD)
  • Facilitate all internal communications relating to the customer – technical, commercial, priorities, logistics.
  • Any other as required

 

Project Administration

  • Delivery paperwork generation and integrity
  • Stock reporting and control
  • Support the operation with voice of customer- priorities, concerns, etc.
  • Any other as required
  • Liaise with relevant parties in a professional & timely manner
  • Adopt positive outlook and endeavor to come up with solutions to challenges

 

Self-Management:

  • Works in accordance with the Company Vison, Mission, Values, 4 Commandments, etc.
  • Problem solving within span of control (escalating where needed)
  • Adherence to work practices and techniques in compliance with regulatory requirements
  • Balanced and confident in work activities, team player with a positive effect on the general mood
  • Makes productive contributions & consistently manages the task in hand
  • Shows moral courage, openness and honesty & has a collaborative approach when dealing with others
  • Demonstrate adequate self -initiative.
  • Willingly accept and complete tasks in a timely manner.

 

Skills & Attributes:

  • Good knowledge of Microsoft Office, especially Microsoft Excel
  • Strong communication, planning and organizational skills
  • Flexible approach to duties and tasks
  • Can work under pressure and meet tight deadlines
  • Good understanding of customer service and OTD deliverables ethic and the impact of failure/cost of poor quality parts and work standards
  • Willingness to learn – ability to follow instruction and learn quickly
  • Able to work well & contribute as part of a strong team
  • Ability to work accurately and methodically
  • Ability to accurately complete paperwork & good counting skills

 

Key Requirements:

  • British/US National, due to ITAR restricted Customer products
  • Minimum of 2 y experience as an Account Co-Ordinator/ Account Manager required.
  • Understanding and reading engineering/ assembly drawings preferred
  • GCSE’s level D-G minimum, Key Skills level 1, NVQ level 1, International Vocational Certificate (or any other equivalent)